We understand that sometimes things don’t go as planned. Maybe the size isn’t right, or you notice a defect — we’ll handle it simply and without stress.


📦 If the item is defective

Before picking up your parcel from the post office, be sure to inspect it carefully.

If something is wrong, notify the post office staff immediately and let us know.

Take a few photos or a video clearly showing the issue and send them to us:

  • on Instagram: @else17.store

  • or via Viber — to your personal manager

We will review everything and resolve the issue. All shipping costs for returns of defective items are covered by us.

Refunds will be issued to your bank card within 7 days after submitting the return request.



🔁 If you need a size exchange

It happens, and we’re ready for it. Just make sure that:

  • the item has not been used

  • it retains a neat appearance (no stains, snags, etc.)

  • all tags, labels, and original packaging are intact

Exchanges are processed after we receive the item back.
Shipping for size exchanges is covered by the buyer.



🧵 We’re always in touch. If something doesn’t go according to plan — just write to us.

We’ll solve it like a friend would. Because we believe clothing should be not only beautiful, but honest too.